Refund Policy

The short version

• The render fails: we refund the full $7.99 automatically. You do not need to ask.
• The video arrives but misses: you get one free retry. That is a second render, not a refund.
• The free retry still misses: the order is not refunded automatically. Email support and we will look at it case by case.

Failed renders

If we cannot produce your video, for example because the model is unavailable, the render fails, or the audio mix cannot be completed, we treat the order as failed. The $7.99 is refunded in full to the payment method you used. We also email you so you are not left guessing.

You do not need to file a request for this refund. It is triggered automatically by the failed order.

The free retry

If your video is delivered but you are not happy with it, open the result page from your email and use the free retry button. It runs the same two photos through the render once more at no charge. One free retry is available per order.

The free retry is a second render, not a refund. A retry that also misses does not automatically trigger a refund.

After the free retry

If both renders missed, email support@ohyoucanmakeitcap.net with your order link and describe what went wrong. We review these requests individually and may offer a refund where the result is clearly broken or unusable. Please contact us before opening a payment dispute, because a dispute can delay any refund we can issue.

Duplicate or accidental orders

If you were charged twice by mistake, or your checkout completed after you decided not to order, email us within 7 days. If the video has not been rendered, we refund the duplicate order in full.

How refunds are processed

Payments and refunds are handled by Creem as merchant of record. Refunds go back to the original payment method. Creem and your bank usually take 5 to 10 business days to show the money, and the exact timing is outside our control.

What is not refundable

Once a video has been delivered and the free retry for that order has been used, the order is complete and is not refundable, except where the law requires otherwise. We also do not refund orders cancelled for breaking the photo rules in our Terms of Service, such as photos of children or people who did not consent.

Nothing in this policy limits rights you have under mandatory consumer law in your country.

Chargebacks

Please email us first. We can usually resolve a problem faster than a bank dispute, and a chargeback freezes the order while it is investigated.

Contact

Refund questions: support@ohyoucanmakeitcap.net. Include the result link or order reference so we can find the order quickly.